This is a full-time, FLSA Exempt position with Carson City Information Technology, located in Carson City, NV. Under general supervision, performs routine to complex project and analytical support for the management, maintenance and upgrade of all City-wide VoIP and network systems, such as Local Area Networks (LAN), Wide Area Networks (WAN), Internet, intranet and other data communications systems.; functions as technical expert and service provider to system users providing basic research, routine to complex analysis and assists in business systems service and enhancements.
To learn more about the Nevada Public Employees' Retirement System (PERS), click here.Please Note: Human Resources determines whether or not you meet the minimum qualifications for the job based on your experience as you describe it on your application. Do not substitute a resume for your application, or write "See Attached Resume" on your application. We do not review resumes, unless specifically stated on the job announcement. Qualifying education and experience must be clearly documented in the "Education and Work Experience" section of the application. Applicants not meeting these requirements will not be considered for employment. This class specification lists the major duties and requirements of the job and is not all-inclusive. Incumbent(s) may be expected to perform job-related duties other than those contained in this document and may be required to have specific job-related knowledge and skills.
 

• Maintains networked systems operations and services; resolves issues in an efficient and effective manner. 
• Completes assigned projects/installations; plans, organizes, communicates and documents all facets of projects. 
• Assists with the implementation and conducts maintenance of cyber security measures for servers, networks, applications, and endpoints; performs maintenance.
• Coordinates and participates in the installation of low voltage cabling; manages contracted jobs and validates the contractor’s work quality.
• Installs, configures, and maintains server enclosures and related equipment.
• Establishes network specifications by conferring with users; analyzes workflow, access, information and security requirements.
• Assists with purchasing/acquisition and implementation of new hardware and software solutions.
• Installs and supports data and voice network infrastructure.
• Analyzes information to identify and resolve network-related issues.
• Assists with the installation and upgrade of LAN/WAN equipment and firewalls.
• Maintains network performance by conducting network monitoring, analysis and troubleshooting.
• Ensures network security through development and monitoring of network access.
• Maintains current knowledge of technology; provides end user support for a wide variety of technology. 
• Uses standard office equipment, including a computer, in the course of the work; drives a personal or City motor vehicle to attend meetings and visit off-site City locations.
• Prepares a variety of technical and statistical reports, correspondence, procedures and other written materials.
• Demonstrates courteous and cooperative behavior when interacting with elected officials, clients, visitors, and staff; acts in a manner that promotes a harmonious and effective workplace environment

 To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and Experience:
Bachelor’s Degree in Computer Science, Information Technology, or related field; AND two (2) years of professional information technology network development and administration experience; OR an equivalent combination of education, training and experience as determined by Human Resources. 
 
REQUIRED CERTIFICATES, LICENSES, AND REGISTRATIONS:
The following licenses/certificates must be possessed at time of hire/promotion unless otherwise stated and must remain valid and in good standing during employment:

• Valid driver’s license

Required Knowledge and Skills
Knowledge of:

• Principles and practices of systems analysis and design in the applicable network environment.
• Configuring and maintaining compute, storage and network virtualization platforms utilizing VMware and cloud.
• The Windows operating system and command line tools, the Linux operating system and command line tools, and related deep-dive analysis tools.
• Configuring and troubleshooting network and telecommunications hardware and software, including wireless networks.
• Network protocols, TCP/IP, and packet capture analysis with tools such as Wireshark.
• Cyber security vulnerabilities, mitigation strategies, network security, and how to apply security controls.
• Intrusion detection systems, firewalls, web application firewalls and VPNs.
• Configuring network operating systems from major manufacturers.
• How to troubleshoot network routing protocols.
• Encryption technologies and PKI, including internal and public certificate authorities.
• Identity, authentication and authorization technologies.
• Multifactor authentication and single sign-on technologies.
• Automating tasks and configurations using scripting languages.
• Standard office practices and procedures, including filing and the operation of standard office equipment.
• Techniques for dealing with a variety of individuals, at all levels of responsibility, in person and over the telephone. 
• Communicating effectively in oral and written forms.

Skill in:

• Analyzing and documenting processes, requirements, and outputs such as test results.
• Learning numerous complex components of business systems and applications, reporting methods, and requirements.
• Preparing clear and concise program documentation, user procedures, correspondence, reports, and other written materials.
• Communicating effectively, both orally and in writing, with a variety of individuals in person and over the telephone in resolving issues and/or preparing clear concise user requirements.
• Instructing users in the use of new or enhanced business applications, including explaining technical concepts to non-technical users.
• Working without close supervision in standard work situations; organizing own work, setting priorities, and meeting critical deadlines.
• Contributing effectively to the accomplishment of a team or work unit's goals, objectives, and activities.
• Establishing and maintaining effective working relationships with those contacted in the course of the work. 

SUPERVISION RECEIVED AND EXERCISED:
Under General Supervision - Incumbents at this level are given assignments and objectives that are governed by specifically outlined work methods and a sequence of steps, which are explained in general terms. The responsibility for achieving the work objectives, however, rests with a superior. Immediate supervision is not consistent, but checks are integrated into work processes and/or reviews are frequent enough to ensure compliance with instructions.
 
PHYSICAL DEMANDS & WORKING ENVIRONMENT:
The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
 
Mobility to work in a typical office setting, use standard office equipment and stamina to sit for extended periods of time; strength to lift and carry up to 20 pounds; vision to read printed materials; and hearing and speech to communicate in person or over the telephone; exposure to traffic conditions and external environment when traveling from one office to another.

2. Continued employment is contingent upon all required licenses and certificates being maintained in active status without suspension or revocation.

3. Any City employee may be required to stay at or return to work during emergencies to perform duties specific to this classification or to perform other duties as requested in an assigned response position. This may require working a non-traditional work schedule or working outside normal assigned duties during the incident and/or emergency.

4. Employees may be required to complete Incident Command System training as a condition of continuing employment.

5. New employees are required to submit to a fingerprint- based background investigation which cost the new employee $48.25 and a drug screen which costs $36.50. Employment is contingent upon passing the background and the drug screen.